At jiligems, we take your privacy seriously. This page explains what personal information we collect from members across the Philippines, why we collect it, how it is used, and the rights you have over your own data. Please read this carefully before using our platform.
When you register for an account with jiligems, we collect identifying details such as your full legal name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, confirm you meet the minimum age requirement of 21 years, and ensure your account is set up correctly under Philippine regulations. We also collect information you submit when updating your profile, completing verification steps, or contacting our support team. Any documents you provide for identity verification — such as a government-issued ID — are stored securely and used solely for compliance and account protection purposes. You are responsible for ensuring that all information you provide is accurate and up to date, and jiligems reserves the right to restrict access if submitted details cannot be verified.
When you access and use the jiligems platform, we automatically collect certain technical and usage data to help us deliver a reliable, secure, and optimised experience. This includes your IP address, device type, browser version, operating system, session timestamps, pages visited, and actions taken within your account such as deposits, withdrawals, and game activity. We use this data to detect and prevent fraud, monitor for unusual account activity, and improve platform performance for all members in the Philippines. We may also collect information about how you navigate through the site to better understand which features are most useful and to make informed decisions about future improvements. This data is not sold to third parties and is used strictly for platform operations and compliance obligations.
To process deposits and withdrawals in Philippine pesos (PHP) through local payment channels such as GCash and Maya, we collect the payment information necessary to complete each transaction. We do not store full card numbers or sensitive payment credentials on our servers — these are handled by our regulated payment partners using industry-standard encryption. Transaction records, including amounts, timestamps, and payment method references, are retained as required by financial regulations applicable to online gaming operators serving the Philippines market. This data is used to reconcile your account balance, resolve disputes, and respond to queries from you or from relevant regulatory authorities. If you believe any transaction record on your account is inaccurate, you should contact our support team as soon as possible to initiate a review.
jiligems uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly across visits. Essential cookies are required for the site to operate and cannot be disabled without affecting your ability to log in and use core features. We may also use analytics cookies to understand aggregate usage patterns, which help us improve the overall member experience without identifying you individually. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit the functionalityof certain features available on the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of jiligems. If you have any questions about how we use cookies, our FAQ page provides additional guidance on this topic.
The personal data we collect is used to operate your jiligems account, process transactions in Philippine pesos, verify your identity for compliance purposes, and provide customer support when you need it. We also use your data to send you relevant account notifications such as deposit confirmations, withdrawal updates, and important changes to our Terms or this Privacy Policy — these service communications are necessary and cannot be opted out of while your account remains active. With your consent, we may also send you promotional communications about new features, bonus offers, and upcoming events on the platform; you can withdraw this consent at any time through your account notification settings. We do not sell, rent, or trade your personal information to any third-party marketers or data brokers. Data sharing with third parties is limited to regulated payment processors, identity verification providers, and regulatory authorities where required by law.
jiligems applies industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using Secure Socket Layer (SSL) technology, and sensitive account data is stored using encrypted databases with strict access controls. Our internal teams operate on a need-to-know basis, meaning only staff with a legitimate operational reason can access personal account information. We conduct regular security reviews and work with qualified third-party security specialists to identify and address potential vulnerabilities in our systems. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant regulatory authorities in accordance with applicable Philippine data protection law. You are also encouraged to use strong, unique passwords and to enable any additional security features offered within your account settings.
As a member of jiligems based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data in circumstances where we no longer have a lawful basis for retaining it. You may also request a copy of your personal data in a portable format, object to certain types of processing, or withdraw previously given consents at any time — though withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal. To exercise any of these rights, you can contact our support team directly through the details provided on this page, and we will respond within a reasonable timeframe as required under the Philippine Data Privacy Act. Please note that some data must be retained for legal, regulatory, or fraud prevention purposes even after account closure, and we will inform you clearly if this applies to your request. If you believe your data rights have not been respected, you have the right to raise a complaint with the National Privacy Commission of the Philippines.
We may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features, or updated regulatory requirements applicable to online gaming operators in the Philippines. When significant changes are made, we will notify active members via a prominent notice on the platform or through the registered email address associated with your account. The effective date at the top of this page will be updated each time a new version is published, and we encourage you to review this page periodically to stay informed. Your continued use of jiligems after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you have concerns about any proposed changes, you are welcome to contact our support team before the new version takes effect. We are committed to handling your personal data with transparency, responsibility, and respect at every stage of your membership.
Our Terms and Conditions set out the full rules governing your membership, including account eligibility, bonus terms, deposit and withdrawal policies, and platform usage guidelines. Reading both our Terms and this Privacy Policy together gives you a complete picture of how your account and data are managed. We recommend reviewing them any time you have questions about your rights or obligations as a member.
Read TermsYour wellbeing matters to us. Visit our Responsible Gaming page to learn about the tools available to help you stay in control, including deposit limits, session reminders, and self-exclusion options. All responsible gaming tools are free to use and can be activated at any time from within your account settings without any penalty or waiting period.
Learn MoreOur FAQ page covers common questions about account management, deposits, withdrawals, bonuses, and data privacy in clear, easy-to-understand language tailored for members in the Philippines. If you cannot find the answer you are looking for, our support team is available to assist you directly. We are committed to making sure every member has access to the information they need.
Visit FAQCreate your free account today and enjoy sports betting and casino-style entertainment built for players across the Philippines — with full transparency on how your personal information is handled every step of the way.